Shipping Policy
Last Updated: 31 May 2026
OVERVIEW
At CaffCup, we strive to deliver every order safely and efficiently. This Shipping Policy explains how orders are processed, shipped, tracked, and handled after dispatch.
By placing an order with CaffCup, you agree to this Shipping Policy.
1. SHIPPING LOCATIONS
CaffCup currently ships only within India.
We do not currently offer international shipping.
We reserve the right to add, modify, restrict, or discontinue shipping to certain locations at our sole discretion.
2. ORDER PROCESSING
Orders are generally processed within 1-3 business days after successful payment confirmation.
Orders are not processed, shipped, or delivered on:
Sundays
National holidays
Government-declared holidays
Certain regional holidays affecting logistics operations
During product launches, promotional campaigns, peak seasons, or unforeseen operational circumstances, processing times may be extended.
3. SHIPPING TIMELINES
Estimated delivery timelines:
Metro Cities: 3-7 business days
Tier 2 & Tier 3 Cities: 4-10 business days
Remote Areas: 5-14 business days
Delivery timelines are estimates only and are not guaranteed.
Actual delivery times may vary due to:
Courier delays
Weather conditions
Natural disasters
Government restrictions
Public holidays
Operational disruptions
High order volumes
Remote serviceability constraints
CaffCup shall not be liable for delays that are outside its reasonable control.
4. SHIPPING CHARGES
Shipping charges, if applicable, will be displayed during checkout before payment.
CaffCup may offer free shipping promotions from time to time at its sole discretion.
Shipping charges are non-refundable once an order has been shipped.
5. ORDER TRACKING
Once your order has been dispatched, you will receive shipping confirmation through email and/or other available communication channels.
Where available, tracking details will be provided so that you may monitor the status of your shipment.
Tracking information may take up to 48 hours after dispatch to become active.
6. CUSTOMER RESPONSIBILITY
Customers are responsible for providing:
Accurate name
Complete delivery address
Correct PIN code
Valid email address
Reachable mobile number
CaffCup shall not be responsible for delays, failed deliveries, additional shipping costs, or losses resulting from incorrect or incomplete information provided by the customer.
7. FAILED DELIVERY ATTEMPTS
If delivery fails due to:
Incorrect address
Incorrect contact details
Customer unavailability
Refusal to accept delivery
the courier may attempt redelivery in accordance with its policies.
If the shipment is returned to CaffCup, additional shipping charges may apply before reshipment.
Refunds may not be available in such cases.
8. LOST SHIPMENTS
If a shipment is confirmed as lost by the courier partner, CaffCup may, at its sole discretion:
Issue a replacement shipment; or
Issue a refund for the affected order.
Investigation timelines may vary depending on the courier partner.
9. DAMAGED SHIPMENTS
Customers must inspect their package upon delivery.
If a product is received damaged:
The issue must be reported within 48 hours of delivery.
An uninterrupted unboxing video must be provided.
Clear photographs of the outer packaging and damaged product must be provided.
Failure to provide sufficient evidence may result in rejection of the claim.
Approved claims may be eligible for replacement at CaffCup's discretion.
10. FORCE MAJEURE
CaffCup shall not be liable for delays or failures caused by circumstances beyond its reasonable control, including but not limited to:
Natural disasters
Floods
Fires
Pandemics
Government actions
Strikes
Transportation disruptions
Internet outages
Supply chain interruptions
11. CONTACT US
For shipping-related questions or concerns, please contact:
CaffCup
Email: [support@caffcup.com](mailto:support@caffcup.com)
We recommend contacting us as soon as possible if you experience any issue with your shipment.