Privacy Policy
Last Updated: 31 May 2026
At CaffCup, your trust matters to us. We are committed to protecting your personal information and maintaining appropriate safeguards for the information you share with us.
This Privacy Policy explains how CaffCup collects, uses, stores, processes, protects, and discloses your personal information when you visit caffcup.com, create an account, place an order, subscribe to our services, contact customer support, or otherwise interact with our website and services.
CaffCup is a brand operated by S&N Enterprises, a partnership firm having its registered office at S-5/701 Near Shiv Auto Works, Opp Shah Colony, Saili Kullian, Sailli, Pathankot, Punjab 145001.
By accessing or using our website, products, or services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of our website and services.
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, technologies, or services. Updated versions will be posted on this page with a revised "Last Updated" date. Your continued use of the website after any changes become effective constitutes acceptance of the updated Privacy Policy.
1. INTRODUCTION
Welcome to CaffCup.
CaffCup is a brand operated by S&N Enterprises, a partnership firm having its registered office at S-5/701 Near Shiv Auto Works, Opp Shah Colony, Saili Kullian, Sailli, Pathankot, Punjab 145001.
At CaffCup, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, create an account, purchase products, subscribe to services, or otherwise interact with us.
By accessing or using CaffCup, you consent to the collection and use of information in accordance with this Privacy Policy.
2. INFORMATION WE COLLECT
A. Information You Provide
We may collect information that you voluntarily provide, including:
Name
Email address
Shipping address
Billing address
Phone number
Account credentials
Google account information when using Google Login
Subscription preferences
Customer support communications
Survey responses and feedback
B. Order Information
When you place an order, we may collect:
Products purchased
Order value
Transaction identifiers
Delivery information
Subscription information
Order history
C. Technical Information
We may automatically collect:
IP address
Browser type
Device information
Operating system
Website usage information
Pages viewed
Referral sources
Date and time of visits
Approximate geographic location derived from IP address
D. Cookies and Similar Technologies
We use cookies, pixels, tags, analytics tools, and similar technologies to:
Improve website functionality
Remember user preferences
Analyze website performance
Measure advertising effectiveness
Personalize user experiences
You may disable cookies through your browser settings; however, some features may not function properly.
3. GOOGLE LOGIN
If you choose to sign in using Google Login, we may receive information associated with your Google account, such as:
Name
Email address
Profile information made available by Google
We only access information authorized by you through Google's authentication system.
Your relationship with Google is governed by Google's own privacy policies and terms.
4. HOW WE USE YOUR INFORMATION
We may use your information to:
Process orders
Deliver products
Manage subscriptions
Provide customer support
Verify user identity
Process payments
Improve our products and services
Personalize website experiences
Detect fraud and abuse
Comply with legal obligations
Conduct analytics and research
Send transactional communications
Send marketing communications where permitted
5. MARKETING COMMUNICATIONS
By providing your contact information, you may receive:
Product updates
Promotional emails
Educational content
Offers and discounts
Brand announcements
You may opt out of marketing communications at any time using unsubscribe links or by contacting [support@caffcup.com](mailto:support@caffcup.com).
Transactional and service-related communications may still be sent when necessary.
6. WHATSAPP, SMS, AND PHONE COMMUNICATIONS
Where you provide a phone number and consent where required, CaffCup may contact you regarding:
Order confirmations
Shipping updates
Customer support
Promotional campaigns
Subscription reminders
You may opt out of promotional communications at any time.
7. PAYMENT INFORMATION
CaffCup does not store complete credit card, debit card, UPI PIN, banking credentials, or similar sensitive payment information.
Payments are processed through trusted third-party payment providers and gateways.
Such providers maintain their own privacy and security practices.
8. SUBSCRIPTIONS
If you subscribe to recurring deliveries, we may retain subscription-related information including:
Subscription status
Renewal dates
Subscription preferences
Transaction history
This information is used solely for managing subscription services and related customer support.
9. ANALYTICS AND ADVERTISING
We may use analytics and advertising tools including but not limited to:
Google Analytics
Google Ads
Meta Pixel
Advertising and measurement partners
These tools may collect information regarding website interactions, browsing activity, and engagement with advertisements.
This information helps us improve user experience, measure campaign effectiveness, and provide relevant advertising.
10. SHARING OF INFORMATION
We do not sell your personal information.
We may share information with:
Payment processors
Courier and logistics partners
Technology providers
Cloud service providers
Analytics providers
Marketing service providers
Legal authorities where required by law
Recipients are permitted to use information only for legitimate business purposes related to providing services to CaffCup.
11. LEGAL DISCLOSURES
We may disclose information where necessary to:
Comply with applicable laws
Respond to lawful requests
Enforce our Terms of Service
Protect customer safety
Prevent fraud
Protect the rights, property, or security of CaffCup, its users, or the public
12. DATA RETENTION
We retain information for as long as reasonably necessary to:
Provide services
Complete transactions
Resolve disputes
Comply with legal obligations
Maintain business records
Retention periods may vary depending on the nature of the information and applicable legal requirements.
13. DATA SECURITY
We implement commercially reasonable administrative, technical, and organizational safeguards to protect personal information.
However, no method of electronic transmission or storage is completely secure.
Accordingly, CaffCup cannot guarantee absolute security of information transmitted through the internet.
14. ACCOUNT DELETION AND DATA REQUESTS
You may request:
Access to your personal information
Correction of inaccurate information
Deletion of your account
Deletion of personal information where legally permissible
Requests may be submitted to:
[support@caffcup.com](mailto:support@caffcup.com)
We may retain certain information where required by law, fraud prevention requirements, taxation obligations, dispute resolution needs, or legitimate business purposes.
15. CHILDREN'S PRIVACY
CaffCup is not intended for children.
We do not knowingly collect personal information from individuals who are not legally permitted to enter into binding contracts under applicable law.
If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to remove such information.
16. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
CaffCup is not responsible for the privacy practices, content, or security of third-party websites.
Users should review the privacy policies of any third-party sites they visit.
17. BUSINESS TRANSFERS
In the event of a merger, acquisition, restructuring, investment transaction, sale of assets, or similar corporate event, personal information may be transferred as part of the business assets, subject to applicable legal protections.
18. INTERNATIONAL ACCESS
Although CaffCup currently serves customers primarily within India, our website may be accessed from other jurisdictions.
By using the website, users understand that information may be processed and stored in India.
19. CHANGES TO THIS PRIVACY POLICY
CaffCup may update this Privacy Policy from time to time.
Updated versions will be posted on this page with a revised "Last Updated" date.
Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.
20. CONTACT US
For privacy-related questions, requests, or concerns, please contact:
CaffCup
S&N Enterprises
S-5/701 Near Shiv Auto Works, Opp Shah Colony, Saili Kullian, Sailli, Pathankot, Punjab 145001
Email: [support@caffcup.com](mailto:support@caffcup.com)